Privacy Policy

Welcome to 11pkr, accessible at https://11pkr.cam. 11pkr is an English-language online betting and casino information platform targeting Pakistani players and other users seeking reliable information about sports betting, PSL and ICC markets, live casino, slots, responsible gambling tools and related topics.

This Privacy Policy ("Policy") describes how 11pkr ("we", "us", "our") collects, uses, stores, discloses and protects personal data obtained through your use of the 11pkr website and its features (collectively, the "Platform"). It also sets out the rights you hold in relation to that data and how you may exercise them.

This Policy should be read alongside our Terms & Conditions, which govern use of the Platform more broadly. By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please discontinue use of the Platform.

For the purposes of this Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, email address, IP address, device identifiers and usage data.
• "Processing" means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, storage, use, disclosure and deletion.
• "Data Controller" means 11pkr, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third-party service provider that processes Personal Data on behalf of 11pkr pursuant to a data processing agreement.
• "User", "you", "your" refers to any individual who accesses, browses or uses the Platform in any capacity.
• "Cookies" means small text files placed on your device by the Platform to enable certain functionality and collect usage information.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of your Personal Data.
• "Applicable Law" means all legislation, regulations and binding guidance relevant to data protection and privacy applicable to 11pkr's operations and to Users in their respective jurisdictions.

11pkr collects the following categories of data, depending on how you interact with the Platform:

3.1 — Data You Provide Directly

• Support enquiries: When you contact us via email, we receive your email address and any information you include in your message. We use this solely to respond to your enquiry.
• Feedback submissions: If you submit feedback through any on-page form, we collect the content of that submission and, if provided, your name or email address.

3.2 — Data Collected Automatically

• Log data: Our servers automatically record your IP address, browser type and version, operating system, referring URL, pages visited on the Platform, time and date of visits, and time spent on individual pages.
• Device data: We may collect device identifiers, screen resolution, language settings and other technical attributes to optimise Platform delivery.
• Cookie data: We collect data via cookies and similar tracking technologies as described in Section 06 of this Policy.
• Analytics data: Aggregated, anonymised usage data generated by analytics tools (e.g., page views, session duration, click paths) to help us understand how visitors use the Platform.

3.3 — Data We Do Not Collect

We do not collect and do not wish to receive the following categories of data:

• Payment card numbers, bank account details or mobile wallet credentials (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or otherwise);
• National identity card (CNIC) numbers or passport details;
• Biometric data of any kind;
• Health, medical or financial data;
• Data relating to minors under the age of 18.

Where data protection legislation requires a lawful basis for processing Personal Data, 11pkr relies on the following grounds:

Where we rely on legitimate interests as our legal basis, we have assessed that our interests are not overridden by your fundamental rights and freedoms, given the limited and non-sensitive nature of the data involved.

11pkr processes Personal Data for the following specific purposes:

5.1 — Platform Operation

To serve web pages, maintain session integrity, prevent abuse and ensure the Platform functions correctly across devices — including mobile devices commonly used by visitors in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

5.2 — User Support

To receive, process and respond to enquiries submitted via email at [email protected]. Email addresses and message content are used solely for this purpose and are not added to marketing lists without explicit consent.

5.3 — Platform Improvement

To analyse aggregated and anonymised usage data — such as which betting guides, cricket market pages or responsible gambling articles receive the most traffic — so we can improve content quality and navigation.

5.4 — Legal Compliance and Security

To comply with applicable legal obligations, respond to lawful requests from competent authorities, prevent fraud, enforce our Terms & Conditions, and protect the rights, safety and property of 11pkr and its users.

5.5 — What We Do Not Do

• We do not use your data to serve personalised gambling advertisements;
• We do not build individual betting profiles or risk-score users;
• We do not share data with gambling operators, payment processors or financial institutions;
• We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

11pkr uses cookies and similar technologies to operate and analyse the Platform. The following categories of cookies may be set on your device:

We do not use advertising cookies, retargeting pixels or third-party behavioural tracking technologies that build profiles for external marketing networks.

You may control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair Platform functionality. For detailed instructions, consult your browser's help documentation.

11pkr does not sell, rent, lease or trade your Personal Data. We may share limited data only in the following strictly defined circumstances:

7.1 — Service Providers (Data Processors)

We engage a limited number of trusted service providers who process data on our behalf — for example, web hosting providers, content delivery networks and analytics platforms. These processors are contractually bound to process data only on our documented instructions, implement appropriate security measures, and not use the data for their own purposes.

7.2 — Legal Obligations

We may disclose Personal Data where required to do so by law, court order, or the lawful request of a competent governmental or regulatory authority. We will, where legally permissible, notify you of such a request before complying.

7.3 — Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or substantially all of 11pkr's assets, Personal Data held by us may be transferred to the successor entity as part of that transaction. We will provide notice of any such change via an updated Privacy Policy.

7.4 — Protection of Rights

We may disclose information where we believe in good faith that disclosure is necessary to protect the rights, property or safety of 11pkr, our users or the public — for example, to prevent fraud or investigate a security incident.

11pkr retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Applicable Law. The following general retention periods apply:

• Support and enquiry emails: Retained for up to 12 months from the date of the last correspondence, then securely deleted, unless a longer retention period is required for legal or compliance purposes.
• Server log data: Retained for up to 90 days for security and abuse-prevention purposes, after which logs are automatically purged or anonymised.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.
• Cookie data: Session cookies expire when you close your browser. Persistent cookies expire as specified in our cookie settings, typically within 12 months.

When Personal Data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures. Where full deletion is not immediately possible (e.g., data held in backup systems), we isolate it from further processing until deletion can be carried out.

We implement a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Encrypted data transmission via HTTPS/TLS across all Platform pages;
• Access controls restricting Personal Data to authorised personnel on a need-to-know basis;
• Regular review of security practices and vulnerability assessments;
• Contractual obligations on Data Processors to maintain equivalent security standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users in accordance with our obligations under Applicable Law.

Depending on your jurisdiction, you may hold some or all of the following rights in relation to your Personal Data. We are committed to honouring these rights promptly and without undue delay:

To exercise any of these rights, submit your request in writing to [email protected]. We will acknowledge your request within five business days and aim to respond in full within 30 days. We may ask you to verify your identity before processing a request to protect your data from unauthorised access.

Where we are unable to fulfil a request — for example, because a legal obligation requires us to retain certain data — we will explain the reason clearly in our response.

The Platform is strictly intended for adults aged 18 and above — or the higher minimum age required by the operator or licence jurisdiction applicable to you. 11pkr does not knowingly collect Personal Data from individuals under the age of 18.

If you are a parent or guardian and believe that a minor has provided Personal Data to 11pkr, please contact us immediately at [email protected]. Upon verification, we will delete such data promptly and take steps to prevent further collection.

11pkr operates an internationally accessible Platform. As a result, Personal Data collected from users — including users based in Pakistan — may be transferred to, stored on, or processed by systems located in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where such transfers occur, we take appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with this Policy and Applicable Law. These safeguards may include:

• Engaging service providers located in jurisdictions with adequate data protection frameworks;
• Implementing standard contractual clauses or equivalent data transfer mechanisms with Data Processors;
• Applying technical security measures appropriate to the sensitivity of the data being transferred.

By using the Platform, you acknowledge that your data may be transferred internationally as described in this section. If you have questions about specific transfer safeguards, contact us at [email protected].

11pkr reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or Applicable Law. When we make material changes, we will update the "Last updated" date displayed at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the Platform after a revised Policy has been posted constitutes your acknowledgement of the changes. If you disagree with the revised Policy, you should discontinue use of the Platform.

For significant changes that substantially affect how we process your Personal Data, we may provide additional notice through prominent placement on the Platform.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 11pkr team using the details below. We are committed to addressing your enquiry promptly and transparently.

We aim to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within 30 days. For questions about responsible gambling resources, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, see our Terms & Conditions.